One of the customer's desires was to integrate the website with the ERP system. The ERP system is a platform for automation of the internal processes in a store. It includes work with customers’ orders.
For each order we created a personal card in the administration panel. The administrator can create and edit an order or a request, send a letter or an instant message, call a client, view the history of requests, create an invoice and arrange delivery. We built the product integration of the Facebook shop with the Instagram account. As a result, this tool increased sales via social networks by 5%. We connected the analytics and made it possible to create unique reports on the progress of different segments, improving the marketing strategy based on these data.
One more thing that is worth mentioning – we integrated the delivery calculation tool into the online ordering process. We managed to do this by creating an algorithm that calculates the shipping cost at unique rates from several transport companies.
Currently we are supporting the store website, as well as developing the administration panel by adding new functions and improving the existing ones.